We want you to love your SocialSkinz gear — and we keep returns fair for the real ones by being strict on abuse.
Underwear & intimates — final sale
For health and hygiene reasons, boxers, briefs, jockstraps, and socks are final sale and cannot be returned or exchanged once delivered, unless the item arrives damaged or defective.
Other apparel (hoodies, tees) — 15 days
Eligible items may be returned within 15 days of delivery for a refund or exchange, only if they are unworn, unwashed, undamaged, with all original tags attached and in the original packaging. You cover return shipping unless the item was damaged or we sent the wrong thing.
Every return is inspected
Refunds are issued only after we receive the item and confirm its condition. Anything showing signs of wear or use — worn, washed, stained, marked, scented, pet hair, smoke, altered, or with tags removed — is not eligible. We may refuse the refund and send the item back to you, or issue a reduced refund (restocking fee) at our discretion.
Damaged or wrong item
If anything arrives damaged, defective, or incorrect, email orders@socialskinz.com within 7 days of delivery with your order number and a photo. We'll make it right — replacement or refund, our cost.
Return abuse & fraud
Wearing an item and returning it ("wardrobing"), returning used, worn, or non-original items, claiming an order wasn't received when tracking shows delivery, or a pattern of excessive returns is fraud. We reserve the right to refuse any return or refund, charge full price, and limit or close accounts we believe are abusing this policy.
How to start a return
Email orders@socialskinz.com with your order number and reason before sending anything back — we'll confirm eligibility and send instructions. Unauthorized returns may not be accepted or refunded.
Refunds
Approved refunds go back to your original payment method within 5–10 business days of us receiving and inspecting the return.